Privacy Policy
Last updated: November 28, 2025
Introduction
TradeXLM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading journal application and services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and email address
- Account credentials
- Payment information (processed securely through third-party payment processors)
- Profile information and preferences
Trading Data
When you use TradeXLM, we collect information about your trading activity, including:
- Trade details (entry/exit prices, dates, instruments)
- Notes and journal entries
- Performance metrics and analytics
- Screenshots and attachments you upload
Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information and browser type
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your account
- Generate analytics and insights about your trading performance
- Provide AI-powered recommendations (if you use Pro AI plan)
- Send you important updates and notifications
- Respond to your comments, questions, and support requests
- Protect against fraudulent or illegal activity
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments
- Secure authentication mechanisms
- Access controls and monitoring
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our services (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Export your trading data
- Opt-out of marketing communications
- Disable cookies through your browser settings
- Request a copy of your data
- Close your account
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we may retain certain information as required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@tradexlm.com